Frequently asked question

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

1) If the order is lost or undelivered to the customer's preferred location, the complete order amount will be refunded, including the convenience fee, if paid online 2) If a customer cancels or returns an order, Convenience Fee will not be refunded. 3) In case of partial or full order return, convenience fee will be non-refundable irrespective of order value* Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: NEFT - 1 to 3 business days post refund initiation Myntra Credit - Instant Online Refund – 7 to 10 days post refund initiation, depending on your bank partner “PhonePe wallet” – Instant Note: You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Myntra accounts. If you wish to add a new bank account over and above, please delete an existing bank account.

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Order can be cancelled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from ‘My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.